Privacy Policy

Last updated: July 2026

At Open Restaurants, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices available to you.

Who We Are

Open Restaurants is a hospitality group operating a collection of independent restaurant brands across the UK.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@openrestaurants.co.uk

Information We Collect

We may collect personal information when you:

  • Subscribe to our newsletter
  • Contact us by email
  • Contact us via WhatsApp
  • Browse our website

 

Depending on how you interact with us, this may include:

  • Name
  • Email address
  • Telephone number (where provided)
  • Information you choose to include in your email or message
  • Technical information such as your IP address, browser type, device information and pages visited.

How We Use Your Information

We use your information to:

  • Respond to enquiries and communications.
  • Send newsletters and updates where you have chosen to receive them.
  • Improve the performance, content and usability of our website.
  • Monitor website traffic and visitor behaviour using analytics.
  • Meet our legal and regulatory obligations where applicable.

 

We only process your personal information where we have a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR).

Analytics

Our website uses analytics tools to help us understand how visitors use our website.

These tools collect information such as:

  • Pages viewed
  • Time spent on the site
  • Device and browser type
  • General geographic location
  • Referring websites

 

This information is used only to improve our website and visitor experience and does not identify you personally.

Newsletter

If you subscribe to our newsletter, we will use your email address to send updates, news and occasional information about Open Restaurants and our brands.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Links to Our Restaurant Brands

Our website contains links to individual restaurant websites operated within the Open Restaurants group.

When you leave our website and visit one of these websites, that website will have its own privacy practices and policies. We encourage you to review the privacy policy of each website you visit.

Cookies

Our website uses cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.

Some cookies are essential for the website to function correctly, while others help us analyse website performance.

You can manage or disable cookies through your browser settings. Please note that doing so may affect certain features of the website.

How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although no method of transmitting information over the internet is completely secure, we work to maintain appropriate safeguards for the information we collect.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, or to resolve disputes where required.

Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to certain types of processing.
  • Request restriction of processing.
  • Request transfer of your personal information where applicable.
  • Withdraw consent where processing is based on consent.

 

To exercise any of these rights, please contact us at: hello@openrestaurants.co.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or website functionality. Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Open Restaurants Email: hello@openrestaurants.co.uk